Lincolnshire Heritage Ticket Portal

FAQs / Help

What is the Battle of Britain Memorial Flight Visitor Centre?

Our visitor centre provides public access to the home of the RAF Battle of Britain Memorial Flight (BBMF). We provide this experience in partnership with the Royal Air Force.

Where is the Battle of Britain Memorial Flight Visitor Centre?

The BBMF Visitor Centre is located within the boundary of RAF Coningsby in Lincolnshire.

The address is Battle of Britain Memorial Flight Visitor Centre, Dogdyke Road, Coningsby, Lincolnshire, LN4 4SY, United Kingdom.

When is the BBMF Visitor Centre open?

The BBMF Visitor Centre is open between 10am and 4pm, Monday to Friday, not including Bank Holidays. We recommend that you book a tour as spaces are limited. Booking a visit will allow you access to the Visitor Centre and includes a Hangar Tour.

 

What are the opening hours?

The BBMF Visitor Centre is open to visitors Monday – Friday 10am to 5pm, not including Bank Holidays.

The shop closes at 4.30pm.

How do I book a hangar tour?

Bookings can be made online via our ticketing website or in person at the Visitor Centre.

Online bookings close 24 hours prior to the tour start time. Any spaces which are still available can be purchased on arrival at the Visitor Centre.

How do I use my online ticket?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number and bring this with you.

What times are the hangar tours?

Tours are available throughout the day, and the available times are advertised via the booking system.

 

How long are the hangar tours?

Tours will last a maximum of one and a half hours.

What are the admission charges?

Our admission charges are:

Adult - £9.50

Concession (over 60s) - £8.00

Children 5-16 years - £5.50

Full time students (proof required) - £8.00

Children (under 5) - Free

BBMF Club members: free

Please note that admission charges increase from 1 April 2022.

Lincolnshire Lancaster Association Members: free

Family ticket: £26.00 (2 adults and up to 3 children)

We offer a 10% discount for serving military personnel (on production of valid military ID) or veterans on production of a veteran badge. Please contact the Visitor Centre to receive a discount code to use when making a booking.

What do I need to do when I arrive?

Please make the staff aware of your booking on arrival.

Do I need to wear a mask when visiting?

The wearing of face coverings are not compulsory within the visitor centre or on a hangar tour 

Can I still enter the Visitor Centre without a booking?

Yes, you are most welcome to visit the exhibition and shop without undertaking a hangar tour. There is no charge for this.

Will I have to provide contact details when booking?

Yes, you will need to provide an email address and telephone number when booking. This will enable us to advise you of any short notice changes.

Can I book a group visit/coach party?

Unfortunately we are unable to accommodate group visits or coach parties at this time.

Will the Tea bar be open?

No, it is not be possible to open the Tea bar at this time. There are shops and cafes available within Coningsby for refreshments.

What safety and hygiene measures are in place?

The health and safety of our visitors and staff is always our top priority and we are fully compliant with the PHE guidelines to protect everyone who visits. 

  • Hand hygiene facilities are available at the entrance to the Visitor Centre and the entrance to the hangar tour.   
  • Toilets are available and cleaned regularly
  • All hard surfaces in the Visitor Centre are thoroughly cleaned on a regular basis.
Can I still park in your car park?

Yes, although we would ask that you park within the spaces leaving sufficient room for other people to exit their vehicles easily.

Are there any restrictions as to what I can take on the tour?

As you will be entering a military environment you are not permitted to take any bags into the hangar. This includes camera bags and handbags. These must be returned to your vehicle. If you wish to keep any valuables with you, a clear plastic bag can be obtained from staff to keep items in. Cameras are permitted, but for still photographs only, not video. Mobile phones must be switched to airplane/flight mode if you wish to use them as a camera or must be turned off.

Only manual wheelchairs are permitted (no battery powered wheelchairs or mobility scooters unless they can be operated with the battery disconnected). Oxygen tanks are not permitted.

Will there be somewhere to store personal belongings at the Visitor Centre?

We do not have any storage facilities on site. Any belongings that you are unable to take on a tour must be returned to your vehicle.

How can I get in touch with you?

You can contact us by emailing bbmf@lincolnshire.gov.uk or by telephone on 01522 782040

Are dogs allowed at the BBMF Visitor Centre?

Only registered Assistance Dogs are allowed in the Visitor Centre and on Guided Tours.

I have a battery powered mobility scooter - is the hangar accessible to me?

Regrettably, only non powered wheelchairs are permitted in the hangar. If the mobility scooter can be operated with the battery disconnected then this is permitted.